Shipping policy

Shipping

Aurenaessa
Denis Fischer
Schaukelweg 6, 28195 Bremen, Germany
Email: info@aurenaessa.store
Phone: +49 421 3760240

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Frames and towers

Swing frames, play towers, villages and the premium fort are heavy and bulky and ship on a pallet, the larger structures on more than one; smaller swings and accessories ship by parcel. Delivery is kerbside: the carrier brings it to the nearest accessible point, not assembled. An adult (two for the larger sets) assembles and anchors the frame to the instructions over an impact-absorbing surface with the stated fall zones. Seats, hooks, anchors and spares ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.